CAN I EXCHANGE OR RETURN MY PRINT?

As all prints are custom-made (printed to order), please choose carefully before placing your order.
Unfortunately, I’m unable to offer refunds or exchanges for change of mind or incorrect selection.

If your print arrives damaged, please get in touch within 7 days of receiving it by
emailing hello@charandco.co.nz for support. 

Please attach a photo of the damage within your email.

PRINT HANDLING & CARE INSTRUCTIONS.

As tempting as it may be to unwrap your print the moment it arrives, I recommend waiting until you’re
ready to frame it (the sooner the better). If you’re taking it to a professional framer, keep it safely inside the packaging until then.
This will help reduce the risk of any damage or marks, keeping your print in perfect condition.

But…if you just can’t resist a sneak peek, handle it with care!
Ideally, use white gloves (because of course, we all have a pair lying around – haha!
Or just use the closest thing to them) and lay it on a clear, clean, flat surface.